Terms & Conditions

1. About the Practice

These Terms & Conditions govern your use of the website and services offered by II अवलोकनम् II (“Avalokanam”, “we”, “us”), a counselling and psychotherapy practice operated by W. Yasashree, Psychotherapist, based in Kolkata, India (IST).

Sessions are conducted Online (Through Google Meet). Working days: Monday to Friday (Saturdays on priority basis). Timings: 10:30am to 7:30pm. Appointments are by request only.

2. Eligibility

Services are generally intended for individuals aged 15 years to 55 years. By registering, you confirm that the information you provide is accurate and that you are legally able to enter into this agreement.

3. Nature of Therapy

Therapy is a collaborative process between you and the therapist. It may involve exploring thoughts, feelings, behaviours, and experiences in a safe, non-judgmental environment. Difficult emotions may arise. Outcomes cannot be guaranteed. Therapy is not a substitute for emergency medical or psychiatric care.

4. Registration & Account

To book sessions you must complete registration, including intake and informed consent. Accounts remain pending until approved by the therapist. We may decline, suspend, or terminate accounts where necessary for clinical, ethical, or safety reasons.

5. Sessions & Fees

Sessions are typically 60 minutes in duration. The session fee is ₹1000 (+ taxes), payable as directed before confirmation of the session. Languages available: Telugu, Tamil, Hindi, English.

6. Cancellation & Rescheduling

Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may be charged in full. See our Refund Policy for payment-related details.

7. Confidentiality

Information shared in therapy is confidential, except where disclosure is required by law or professional duty, including:

• Risk of harm to yourself or others
• Suspected abuse of a child, elderly person, or dependent adult
• Court order or other legal requirement
• Clinical supervision (identity remains anonymous)

8. Portal Communication

Portal chat and email are for scheduling and brief check-ins only and do not constitute a therapy session. Responses are typically within 24–48 working hours.

9. Crisis & Emergencies

If you are in crisis, contact emergency services or a helpline immediately. Useful contacts include:

• iCall: 9152987821
• Vandrevala Foundation: 1860-2662-345
• AASRA: 9820466726

10. Website Use

You agree not to misuse the website or portal, attempt unauthorised access, or upload harmful content. Content on this site is for general information and does not create a therapist–client relationship by itself.

11. Contact

For questions about these terms, contact:
W. Yasashree
Email: yasashree@avlokanam.com
Phone: 8050333646
Location: Kolkata, India (IST)